Conflict Resolution and Building Trust (2days)


Conflict impacts all of us in one way or another. We are either involved in it directly, compelled to help resolve it, or experience the side effects. Often, when we are engaged in conflict, we become emotionally invested and can lose our ability to respond rationally and reasonably.

This course will examine conflict and provide some techniques for dealing with it in your professional and personal environment. A relational/trust framework will be explored and used to frame conflict for all of the parties involved. This program is a combination of theory and works on practical applied approaches to building trust and/or resolving a conflict. 

Additionally, participants will complete pre-assessments prior to the first day of the program. 

Program Objectives

  • A clear understanding of what trust is
  • A comprehensive understanding of how trust works 
  • Practical applied approaches to a broad range of trust problems 
  • An approach to analyzing and resolving any trust issues you are currently facing 
  • A proven approach to building stronger relationships both within your organization and with third parties
  • Respond more effectively to the emotional content of the conflict
  • Prevent future conflict and restore trust in a team
  • Practical applied approaches to a broad range of trust problems 
  • Analyze the sources of conflict within the organization 
  • Reduce conflict-induced turn-over


“Highly skilled and talented professor that is able to pass the right message and skills to his students”

Dragan Markovic Head of IT Architecture at KNEIP

“Very good real-life examples and possibilities to discuss personal and professionals issues”

Elisabeth Waldschmidt Director Legal Department at Cargolux

“Dr. Darryl Stickel excels in the topic and he is able to transfer a well-balanced and always applicable mix of theory and practice”

Sascha Rommelfangen Incident handling & analysis at CIRCL (Computer Incident Response Center Luxembourg)

‘’Excellent insight into how trust is working for professionals’’

Stephane Kastler – Director Maintenance and Production – Cargolux

”This program is very pragmatic with real-life examples. Very good!”

Carlos Antunes Roberto – Senior Client Service Manager, Client Service Management at Fundsquare


Dr. Darryl Stickel is an executive coach and a faculty member at the Luxembourg School of Business. He has a Ph.D. in Business from Duke University and has worked as a consultant with McKinsey & Company. Dr. Stickel has served a diverse group of clients ranging from senior military professionals deployed in Afghanistan to chief executive officers running multinational corporations. His doctoral thesis was titled “Building Trust in Hostile Environments”. Dr. Stickel works with individuals and teams and teaches them him proprietary models, techniques, and methods for building trust with their clients, teams, and stakeholders. He has worked with some of the top thought leaders in wealth advisory services in North America.

Click here to download the brochure

Click here to register 


07 May 2019 - 08 May 2019


09:00 - 17:00


EUR 1450 (+3% VAT)


C-Level / Board Member,
For Entrepreneurs,
Mid-Senior Management,
Multi Day Program


Luxembourg School of Business Campus


Luxembourg School of Business

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